❓ Frequently Asked Questions (FAQ)

Got questions? We’ve got answers! Below are some of the most common questions we get from pet lovers like you. If you don’t see your question here, feel free to reach out to us at support@petcuvee.shop — we’re happy to help!

🛒 Orders & Shipping

Q: How long does shipping take?
A: Most orders are processed within 1–2 business days. Delivery times vary based on your location, but typically range between 5 – 8 business days. You'll receive a tracking number once your order ships!

Q: Where do you ship to?
A: We currently ship to most countries worldwide. If your location is not supported at checkout, please contact us and we’ll try to help!

Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with a tracking number and link. You can also track your order on our Order Tracking page.

💳 Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Shopify Payments. Your information is encrypted and secure.

Q: Do you offer any discounts?
A: Yes! We often run special promotions. Join our email list or follow us on social media to stay updated on exclusive deals and offers.

🐶 Products

Q: How do I know which size to buy for my pet?
A: Each product page includes a sizing guide to help you choose the perfect fit. Still unsure? Email us and we’ll be happy to assist!

Q: Are your products safe for all pets?
A: Absolutely. We carefully select high-quality, pet-safe materials. If your pet has any allergies or sensitivities, please double-check product details or contact us before purchasing.

🔁 Returns & Refunds

Q: What’s your return policy?
A: If you're not satisfied with your purchase, you may return it within 30 days of delivery. Items must be unused and in original packaging. Please contact us at support@petcuvee.shop to start a return.

Q: My item arrived damaged. What should I do?
A: Oh no! We're so sorry. Please email us with your order number and a photo of the damaged item—we'll make it right.

📩 Still Need Help?

No problem! Our customer support team is here to assist.

Email us at: support@petcuvee.shop
We usually respond within 24 hours (Mon–Fri).